Return & Exchange Policy

Terms of Returns

• We offer a 5-day return policy. Returns are not accepted after 5 days from the date you received the product.
• To be eligible for a return:
  • The item must be unused and in the same condition as when you received it.
  • The item must be in its original packaging. If not, the customer will bear the associated costs.
• Return shipping charges:
  • Rs. 90 for orders below Rs. 2000.
  • Rs. 180 for orders above Rs. 2000.
• For exchanges: If you want to exchange your product for another item or a different variant/size, you must pay shipping charges of Rs. 100

Terms of Refund

• • • Damaged or missing products:
      • Refunds are not provided for damaged or missing products. However, exchanges may be arranged (if applicable).
      • You must report damaged/missing items within 48 hours of receipt, attaching photos to your return request. Claims made after this period will not be accepted.
    • Refund process:
      • Original shipping fees are non-refundable.
      • Once the return is received (5-7 business days) and inspected (2-3 business days), we will notify you of the approval or rejection.
      • Approved refunds will be processed within 5-7 business days via the original payment method.
      • For COD orders, we will contact you to collect your refund details. The entire process may take 10-12 business days.
    • Evidence for claims:
      • A 360-degree unpacking video is required for claims.
      • Claims may be rejected if there is insufficient evidence or visible tampering with the parcel. The brand reserves the right to make the final decision

Terms of Exchange

• If you receive an incorrect item, submit an exchange request within 48 hours of receiving your order, including a picture of the item and the packing slip.
• The time required to deliver the exchanged product may vary depending on your location.